At JF Fixtures & Design, our goal is to make your shopping experience smooth and hassle free. We accept returns for both defective and non-defective products, as well as exchanges. Our return policy applies only to new, unused items. All returns must be initiated within 30 days of delivery, using the same or a similar shipping method as was used for the original order.

 Return Window

• Standard Products are 30 days from delivery date
  

• Defective or damaged products upon arrival
• Items significantly different from description
• Wrong items shipped due to our error

Non-returnable items:

• Products showing signs of use or installation
• Custom products and items that have been stained or finished to order.

Return Process

1. Contact us within the return window via phone or email with order number
2. Receive authorization – We’ll provide return instructions and RMA number
3. Ship items back using provided prepaid label (for our errors) or at customer’s expense
4. Please return items in their original packaging, including pallets/skids, if applicable
5. Inspection period – 5-7 business days after we receive returned items
6. Please allow 14 to 60 days for your return to be processed, depending on the size and complexity of the order.

Refunds & Exchanges

• Processing time: 5-10 business days after approval
• Refund method: Original payment method
• Return shipping: Customer pays unless item was defective/incorrect
• Exchanges: Available for same product in different specifications (subject to price differences)

Contact Information

For return requests: info@jffixtuers.com
Phone: 562-437-7466
Business hours: 7AM to 3PM

Note: This policy applies to all sales and supersedes verbal agreements. We reserve the right to refuse returns that don’t meet these guidelines.

 Our goal is to make the return process as simple and efficient as possible. If you have any questions or need assistance, please don’t hesitate to reach out. We appreciate your business and are here to help.